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Customer Support & Grievance Redressal
Reach us for questions, complaints, refund requests, or any concern about our services.
Address
Shri Shringirishi Ashram,
Shringverpur, Prayagraj Dham,
Uttar Pradesh
Business Hours
Monday – Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM
Times are Indian Standard Time (IST).
How to raise a support request
Please contact us using the email or phone number above. To help us resolve your concern quickly, include the following in your message:
- Your full name and the phone number you registered with
- The service, appointment date, or order/payment reference (if applicable)
- A clear description of your concern or complaint
Do not send card numbers, UPI PINs, net-banking credentials, or passwords in any message.
Refund and cancellation requests
If your request relates to a refund or cancellation, please also review our Refund & Cancellation Policy before getting in touch. Eligible refunds are initiated to the original payment method within 5 business days of approval.
Payment or booking issues
For a failed, pending, or duplicate payment, contact us with your payment reference or order ID and the amount. We will coordinate with our payment processor (Razorpay) to investigate and, where applicable, initiate a refund.
Grievance redressal
Organisation: HANUMAT NIKETAN SEWA SANSTHAN FOUNDATION
If you are dissatisfied with our response to a complaint, you may escalate it in writing to the same support email address marked Grievance – Escalation. We will treat escalated complaints with priority.